Intelligent Ordering System with Chat Assistance
Lab orders have never been easier
Intelligent Ordering system
Extraordinary order experience
With medicalvalues applications, ordering becomes an intelligent, user-friendly process that delights referrers while enabling your laboratory to benefit from clear, digital workflows. Orders can be handled efficiently and smoothly, while both medical quality and usability are improved at the same time. Structure the entire ordering process for practices and medical care centres, from test selection through to online report access. An integrated chat assistant with laboratory recommendations also helps users choose suitable tests more quickly and with greater confidence.
Customer befnefits
Efficient and guided workflow
The modern ordering system streamlines daily ordering and pre-analytical workflows with the chat-assistant, configurable profiles, favourites, integrated checks and clear process guidance. Material requirements, collection instructions, and document or label printing are built directly into the workflow, helping users enter orders faster, more completely and with fewer errors.
Get more details about the medicalvalues Order Intelligence here.
intuitive workflow
Conversation to Order
The Chat Assistant takes the patient’s context into account, helps identify appropriate tests, and converts the conversation directly into a structured lab order.
This transforms clinical information into a concrete order without any detours.
Ready to bring your ordering process to the next level?
Benefits and kpis
What's in it for you
Fewer errors/rework thanks to validation and required-field logic
KPIs: error rate, rework time per order
Faster order creation thanks to profiles, favorites, and assistance
KPIs: time per order, percentage of digital orders
Fewer inquiries thanks to status updates, clear results presentation, and feedback channels
KPIs: Calls/tickets per 1,000 orders, portal usage
Improved pre-analytical quality through clear instructions & material logic
KPIs: Pre-analytical errors, resubmissions
Recent News
The Laboratory Report of the Future: Interoperable, Understandable, Interactive and Actionable
Laboratory reports are among the most important sources of information in healthcare. They support diagnoses, accompany therapies, enable monitoring over time, and provide an objective basis for medical decisions. Laboratories already do far more than simply deliver measurements: they ensure analytical quality, assess plausibility, account for methodology and pre-analytics, provide interpretive guidance, and support clinicians in contextualising complex questions.
Extending Laboratory Software – Trends and Opportunities
Laboratory software has never really been just software. It has always reflected the business processes, responsibilities, and day-to-day realities of the people using it. That is exactly why extension and customisation matter so much in the lab world.